One small payment a month. Installed right, serviced by us. Lease-to-own, with a path to owning it.

It depends on the type and size of tank — a 40-gallon electric is the least, a power-vent or tankless unit the most. Call us at 613-233-1115 and we'll give you today's monthly rate for the exact tank your house needs. Standard installation is free, we take the old tank away, repairs on rental units are covered, and our rentals are lease-to-own through Vista Services, with a path to owning your tank.

Your choice, always. Renting spreads the cost into a small monthly payment, covers parts and labour for the term, and — through our partner Vista Services — it's a lease-to-own agreement with a path to owning the tank; the end-of-term details are in your agreement. Buying costs more up front but there are no monthly payments, and it comes with the manufacturer's tank warranty plus our labour warranty — terms provided with your quote.

The tank is the same and the warranty is the same. Three things are different. First, the contract: every company has its own term, its own exit rules and its own end-of-term arrangement, and most people only find out what theirs says when they try to leave. Ours, through Vista Services, has a fixed end date and a path to ownership — and we go through every line with you before you sign, so you're informed, not surprised. Second, the rate: ours is competitive, and how it's adjusted each year is written into the agreement up front rather than buried in the fine print — ask and we'll show you. Third, who shows up: our own technicians from 36 Capital Drive in Nepean, and a phone a person answers. We've been doing this in Ottawa for over 50 years.

Usually, yes. Call us with the name of the company and roughly how old the tank is. We'll tell you what the buyout or return looks like and handle the swap so you're never without hot water. Our partner Vista Services acts as your agent for the switch and, if needed, legally indemnifies you against removal charges from your old provider.

Have the venting checked once a year — the flue, the joints, the chimney connection and the draft at the hood. A blocked or leaking chimney vent lets carbon monoxide back into the house, and CO has no colour or smell. Ontario now requires a working CO alarm on every storey of a home with a gas water heater. If the chimney is in rough shape, a power-vent or direct-vent tank takes it out of the picture.

Yes — flush the tank once a year (most homeowners can do it; the steps are on our maintenance page), test the T&P valve, and have the anode rod checked every three to five years. Tankless units need a professional descale every year. It's a paid visit, rent or own, and several manufacturers require documented maintenance to honour the warranty.

Ten to fifteen years is typical in Ottawa. Past fifteen you're living on borrowed time — the tank rusts from the inside and the first sign is usually water on the basement floor. One more thing people don't hear until it's too late: some home insurance companies want a tank that's ten years or older inspected or replaced, depending on the insurer and your policy, and a flooded basement from an old tank can be a hard claim. Have that conversation with your insurer before the tank forces it. If yours is that old, replace it on your schedule instead of on a Sunday night.

Billing is handled monthly by our lease-to-own partner Vista Services. Vista owns the tank during the term, and you can buy it out at any time. The term, billing, buyout and end-of-term details are all in your agreement — unsure of any of it? Ask — we never hide it, and it's in writing when you sign.

Yes. A tankless unit needs enough gas supply and a vent to the outside. We assess both — some homes need a larger gas line, many don't — and give you the replacement details in writing before install day. It gives endless hot water and takes up almost no floor space.

No. We work in Ontario only — Ottawa, Nepean, Kanata, Barrhaven, Orleans, Gloucester, Stittsville and the surrounding towns and villages.