One small payment a month. Installed right, serviced by us. And at the end, the tank is yours.

It depends on the type and size of tank — a 40-gallon electric is the least, a power-vent or tankless unit the most. Call us at 613-233-1115 and we'll give you today's monthly rate for the exact tank your house needs. Standard installation is free, we take the old tank away, repairs on rental units are covered, and because our rentals are lease-to-own through Vista Services, the tank is yours at the end of the term.

Your choice, always. Renting spreads the cost into a small monthly payment, covers parts and labour for the term, and — through our partner Vista Services — ends with you owning the tank. Buying costs more up front but there are no monthly payments, and it comes with the manufacturer's tank warranty plus our one-year labour warranty.

The tank is the same and the warranty is the same. Three things are different. First, the contract: the big providers typically lock you into a long initial term — 10 to 15 years is common on builder-installed tanks, and in some cases the agreement runs indefinitely — and getting out early usually means a buyout that can be worth years of payments, plus a pickup fee. Our agreements, through Vista Services, are a fixed 12-year term with the end date and a published buyout schedule on the contract, and the tank is yours at the end for a nominal amount. Not sure of your term? Ask — we never hide it, and you get it in writing when you sign. Second, the rate: ours is normally more competitive, and the annual adjustment is approximately 3.5% flat, printed on the agreement before you sign. The big providers tie theirs to inflation plus a margin — approximately the greater of 3.5% or Ontario CPI at one, approximately CPI plus 2% at the other (one confirmed up to about 3.9% for 2026) — so theirs can move more. All figures are approximate and can change; check the current agreement. Third, who shows up: our own technicians from 36 Capital Drive in Nepean, and a phone a person answers. We've been doing this in Ottawa for over 50 years.

Usually, yes. Call us with the name of the company and roughly how old the tank is. We'll tell you what the buyout or return looks like and handle the swap so you're never without hot water. Our partner Vista Services acts as your agent for the switch and, if needed, legally indemnifies you against removal charges from your old provider.

Have the venting checked once a year — the flue, the joints, the chimney connection and the draft at the hood. A blocked or leaking chimney vent lets carbon monoxide back into the house, and CO has no colour or smell. Ontario now requires a working CO alarm on every storey of a home with a gas water heater. If the chimney is in rough shape, a power-vent or direct-vent tank takes it out of the picture.

Ten to fifteen years is typical in Ottawa. Past fifteen you're living on borrowed time — the tank rusts from the inside and the first sign is usually water on the basement floor. One more thing people don't hear until it's too late: some home insurance companies want a tank that's ten years or older inspected or replaced, depending on the insurer and your policy, and a flooded basement from an old tank can be a hard claim. Have that conversation with your insurer before the tank forces it. If yours is that old, replace it on your schedule instead of on a Sunday night.

Monthly, by pre-authorized payment from your bank account or credit card, due on the 1st or the 15th, through our lease-to-own partner Vista Services. Vista owns the tank during the term; you can buy it out at any time, and at the end of the term you buy it for a nominal amount and it's yours. Our standard term is 12 years. Unsure of your term? Ask — we never hide it, and it's in writing when you sign.

Yes. A tankless unit needs enough gas supply and a vent to the outside. We assess both — some homes need a larger gas line, many don't — and give you the replacement details in writing before install day. It gives endless hot water and takes up almost no floor space.

Most agreements transfer to the new owner if they agree, or you can buy the tank out at closing. Disclose the rental in your listing and Vista Services will handle the transfer paperwork.

No. We work in Ontario only — Ottawa, Nepean, Kanata, Barrhaven, Orleans, Gloucester, Stittsville and the surrounding towns and villages.

We disconnect it, take it away on the same visit and return it for you. If it was a rental from another company we return it to them and keep the paperwork on file in case you ever need it.